IT Help Desk

Welcome to the IT Help Desk for faculty, staff and students. If you have already looked through the Self-Support resources and cannot find a solution to your issue, please fill out and submit the form below. Your request will be sent directly to the IT Help Desk. You should receive confirmation of your request via email shortly after you have successfully submitted the form.

Other Ways to Contact the IT Help Desk

Email

Email the Help Desk at ithelpdesk@gsas.edu.hk

When emailing the IT Help Desk, please provide a complete description of the problem or service requested. Be specific and detailed including, where applicable, complete web page address, error message, screen shots etc.

Tracking Your Request

Once your request has been accepted, you will be given a ticket number. You should receive your ticket number via the email address you provided us with. Please save this number. If it is necessary to contact the IT Help Desk about your request it will assist the staff to quickly locate your incident.